Role will be responsible for, but not limited to:
• Leading and undertaking service design activities in a multidisciplinary agile delivery team in pre-discovery, discovery and design and delivery
• Apply expertise to enhance and improve existing software, including designing, developing, implementing and testing software systems, in line with business requirements and software development standards
• Apply best practice service design methods and processes supporting the future design of electoral services or improved customer experiences in existing services
• Deliver and design appropriate service design artefacts and communication material as required
• Transform defined business needs into outcomes and problem statements (not technical requirements), for large scale Government applications and complex systems
• Plan and document user interviews, eliciting both high level and detailed business problems and analysing root causes
• Design and facilitate workshops and interviews that include a variety of internal and external stakeholders across all levels
• Analyse and improve user experience, taking the viewpoint of the end user
• Managing stakeholder groups to develop a partnership with the business and foster a productive working environment
• Communicate well, using professional judgement to evaluate risks and in the context of a complex and changing environment
• Perform additional duties or assume responsibility of functions as directed by the management from time to time
• Provide analysis on complex issues and contribute to the management, preparation and coordination of policy formulation and/or project management
• Work within a multi-disciplinary agile team to achieve common outcomes
• Foster a positive workplace culture.